Terms & Conditions

Company Operating Procedures

Our goal is to have the best working relationship with our clients and in an effort to have us all on the same page, we have included our Terms & conditions for your review and compliance. Please take time and get to know how we work so that your questions may be answered and all apprehention, addressed.

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Types of Clients

Types of Clients


Just as no business is alike, neither are our clients. However, in order to have a systematic approach to our business model, we had to classify them. When placing an order, you must first decide what type of client you are. That helps us to know what types of service you need or are expecting.

  1. Retainer Client - You have lots to get done and need the assistance of our entire team (or partially) to get it done. You may be planning a new product launch, an event or rebranding efforts. This is for you. With our Retainer Accounts, you are able to pay a particular amount, based on your needs, monthly until completed.
  2. Production Client - You have a need for some new business cards, a website or some other form of digital communication but you only need 1 or 2 things. This classifies you as a Production Client. We know that we are only providing service for 1 to 2 items and they you will be on your way to creating more wealth for you and your business.
  3. Print Client - You have a few things that needs printing and we have either designed it previously for you or it has been done without us but you need need it printed none-the-less. We are still here for you. Simply choose from our print/production menu or speak to one of our representatives about your options.





Branding Projects

Branding Projects


Branding Projects are defined as a multitude of services that make up the collective communication on your organization's behalf. Simply ordering a business card for yourself or a flyer is considered a Digital Design. However, if you are in need of a consistent appeal and design perspective utilized throughout mulitple platforms, then ladies and gentlemen, what you have is a Branding Project.





Placing the Order

Placing the Order


To place an order, please fill out the cooresponding form. Once your form is received, you will be contacted by one of our representatives and complete it. Branding Digital Design Logo Design Website Design/Development If what you needs requires you to fill out multiple forms, go ahead and get started. We'll be here when you finish. OUR OFFICE HOURS ARE: Monday - Friday 10am - 6pm EST.





Setting up Your Account

Once Approved


Once a Job has been Approved, it is then either sent to the client in the form of a HiRes file or Press Ready file (Flattened) and ready for print, or it is sent directly to the Press on the behalf of the Client. In the event there is anything wrong with such design or Order, from a design or layout perspective, and the Order was Approved, Firm is held without fault and harmless of any type of legal situations, or reprinting expenses. Once the Client has Approved their Job, all liability is removed from Firm. And No Refunds will be issued.




Emails, Files & Folders


Once you become a Client of 7th Wonder, you are sent a link to your Client Folder, which is located on our Online Storage Drive. Via those folders, you can upload content needed to complete your Orders, download and approve proofs and see what is being worked on by our staff, in real time. Your Folder belongs to you and will not be utilized or accessed by any other client.





Payment Process

Payment Process/Accepted Forms


Once a Job has been ordered by the Client, either full or partial payment is due prior to any work being drafted. The method of Payment received by Firm is: Cash, Major Credit Cards with Visa, MasterCard and American Express logos, Greendot or via Paypal. Credit Card is our Standard Method of Payment. If you wish for us to bill you, utilizing some other form, please let us know at: orders@7thwonder.com You will have access to your invoice summary via a backoffice link.





All Sales Are Final

All Sales are Final


Once your deposit has been paid, we go to work on your behalf. From conceptual ideas to physical drafts and proofs, we are always working, no matter how much of the work you are able to see. For that reason, not being able to get those hours back, there are ABSOLUTELY NO REFUNDS. Your designs/concepts are created based on your Project Notes/Spec Sheet or Order Form and if it is not to your satisfaction, you are given one (1) FREE revision. Branding projects, specialty designs, large layouts, etc. Any job or order under $2000 must be paid for in full, upfront and prior to any work being drafted or worked on, unless otherwise agreed. And the "Turnaround Time" will be specific to the Order. KILL FEE: In the event you decide to cancel a job, agreement, or contract prior to the completion of that job or contract/agreement date, or if a contract/agreement is terminated due to missed payments or misconduct on the Client's behalf, the ENTIRE contract amount, or what is left of it, is due upon cancellation and such contract is deemed completed or void. 7th Wonder requires the first right to make right anything that could contribute to such desire to kill a job/contract. If a KILL FEE is applied to your account, all intellectual property remains the sole property of 7th Wonder and will not be released to you until full balance is paid and KILL FEE is satisfied. If such work is continued to be utilized, legal actions will follow.





Turnaround Time

Turnaround Time


is the total time taken between the submission of a job or "order" for execution and the return of the complete output to the customer/user. OUR TURNAROUND TIME starts at 48 hrs on simple design and increases based on size of project and level of difficulty. Estimated Turnaround Time on basic jobs: Digital Design (business cards, postcards, flyers, etc): 48 business hours Logo (conceptual design): 7-10 business days Website (Level 1 & 2): 4-6 business weeks At the "Order" process, your "Turnaround Time" will be estimated and noted on your invoice.





Website Design

Website Design/Development


At the start of a "Website" project, the web questionnaire and project deposit must be completed first. Once that is taken care of, the Client is sent a "Next Steps" email, which includes instructions on how to send images, text copy and page direction for the website, which must be given prior to the start of the project. 7th Wonder has the right to Hold a project in full or in part, until all materials (including deposits/payment) has been collected. If in the event, we wait longer than 3 weeks to receive these materials, we will not accept them in full without another form of deposit. This is called a "Wait Fee". In the event the Client's website grows from an "Order" perspective (meaning the Client is adding things to the site that was not discussed in the quote) an additional fee of value to the work will be added to the project. That "Additional Fee" must be paid prior to any work being completed or continued (if in a Hold status). If Client site's total exceeds $5000, a payment process could be offered by Firm. If the Client desires to take Firm up on such payment arrangements, if any arrangement is missed or is late, Firm has the right to refuse further work. And the deposit of such Job would be considered Non-Refundable. Each situation is evaluated individually. If any payment arrangement (web, brand, etc) is missed, and the job is not Dropped, a 15% of the total due will be added to the balance and the balance will have to be paid prior to any work commencing or being completed.





Creative Design/Digital Design

Creative Graphic/Digital Design


Since art is relative and can be argued, we ask that a Spec sheet or Client Order Form is filled out for each Order. This ensures more accuracy when working on a Project. An Order Form will go over specific design specs desired for the Job. In the event the Client makes changes that does not support the original design request, additional charges could apply to complete the job. One draft will be given upon the Proofing process and nothing is sent to press or Finalized until the Client gives their "stamp of approval" by approving their Order Proof.





Intellecutal Properties

Intellectual Properties


(IP) is a legal concept which refers to creations of the mind for which exclusive rights are recognized.[1] Under intellectual property law, owners are granted certain exclusive rights to a variety of intangible assets, such as musical, literary, and artistic works; discoveries and inventions; and words, phrases, symbols, and designs. Common types of intellectual property rights include copyright, trademarks, patents, industrial design rights, trade dress, and in some jurisdictions trade secrets. Under Our IP Policy, we do not allow Clients to have "Raw" or "Unflattened" graphic files, unless they Pay our "IP Fee", which is determined at the time of the request. We also do not allow the release of Website Graphic Files (if they were not paid for, exclusively by paying our "IP Fee". For Example: In the event a Client orders a logo for a regional business and the logo is seen on a National or Nation-wide Commercial, Firm reserves the rights to request the usage of such materials to cease. And if not in compliance, such Legal Actions will follow.





Revisions

Revisions


Any Revisions requested of that fall outside of the Design Specs or Order Form, either given orally or written or typed or emailed, will be charged an Additional Fee in addition to the deposit or balance that may have been previously paid by Client. If such Additional Charges are not paid, Firm reserves the right to place such project(s) on Hold until payment is received.





Credit Line

Credit Line


Firm reserves the right to apply a Credit Line . A Credit Line is a place where the creator of such intellectual or artistic piece or Job, places their name or company name on such collateral or design for the expressed purpose of communicating authenticity. If a Credit Line is refused by Client, Firm reserves the right to mark up such Job by at least 20%. If the Credit Line and the "Credit Line Fee" is refused by the Client, then Firm reserves the right to withhold paid deposit and place Job on a Hold status or Cancel the Order without Completion or Refund.





Usage of Work/Granted Rights of Use

Usage of Work/Granted Rights of Use


In the event a Client is not given the "Expressed Rights" to use a particular product by Firm, Firm reserves the rights to request Client to cease using such product. A Client may ONLY use a product for a particular reason, which is expressed or granted in each Scope or Client Order. Any unauthorized use of any branding product (logo, graphic design, printing, consulting, etc) will not be tolerated and Legal Action will follow.





Privacy Policy

Privacy Policy


This Privacy Policy aims to give you a summary on how 7th Wonder collects, maintains, and uses your information. Please feel free to contact us by email at admin@7thwonder.com with any questions or concerns about this Privacy Policy or the information we gather about you.7th Wonder may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 30, 2018.I. Collection and Use of Personal Information7th Wonder (also referred to herein as “The Firm”) may collect personal information from You. Personal information is information relating to an identifiable person who can, by virtue of such information, be directly or indirectly identified. You may be asked to provide Your personal information anytime You are in contact with 7th Wonder or a 7th Wonder affiliated company. 7th Wonder and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if You choose not to do so, in many cases we will not be able to provide You with our products or services or respond to any queries You may have.II. What personal information we collectWhen You create a 7th Wonder User Account, purchase a product, download a software update, or contact us, we collect a variety of information, including Your name, mailing address, phone number, email address, and contact preferences. When payment, or payment information, is required, we will direct You to submit credit card information through a third-party such as Stripe.When You, as a 7th Wonder Account Holder, acquire information regarding Your customers and then upload that information to 7th Wonder, 7th Wonder will store whatever personal information regarding Your customers that You have uploaded on 7th Wonder production servers.III. How we use Your personal informationThe personal information we collect allows us to keep You posted on 7th Wonder’s latest product announcements, software updates, and upcoming events. If You don’t want to be on our mailing list, You can opt out anytime by navigating to the unsubscribe link in the last email You received from 7th Wonder. You will have the option to unsubscribe from an individual list, or from all 7th Wonder lists.We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.We may use Your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use date of birth to determine the age of 7th Wonder Account holders.From time to time, we may use Your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to Your interaction with 7th Wonder, You may not opt out of receiving these communications.We may also use personal information for internal purposes such as auditing, data analysis, and research to improve 7th Wonder’s products, services, and customer communications.IV. Collection and Use of Non-Personal InformationWe also collect data in a form that does not identify any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:We may collect information such as business, language, zip code, area code, unique device identifier, referrer URL, and the time zone where an 7th Wonder product is used so that we can better understand customer behavior and improve our products, services, and advertising.We may collect information regarding customer activities on any of our websites. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is non- personal information.We may collect and store details of how You use our services. This information may be used to improve the relevancy of results provided by our services.V. Cookies and Other Technologies7th Wonder websites, e-mail messages, and advertisements may use “cookies” and other technologies such as tracking, re-marketing tags, and pixels based on context, e.g., a search query, a channel You are reading, or inferred interests. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non personal information. We design and target advertising based on how You interact with 7th Wonder. If You do not wish to receive ads targeted to Your interests from 7th Wonder’s, You can choose to limit ad tracking, which will opt Your 7th Wonder ID out of receiving such ads regardless of what device You are using. You may still see ads based on context like a search query or a channel You are reading. 7th Wonder and our partners also use cookies and other technologies to remember how You use our website and software. Our goal in these cases is to make Your experience with 7th Wonder more convenient and personal, and provide You better customer service. To limit ad tracking, you may opt-out by clicking on this tool for (USA) or this tool for (EU) both of which are not directly 7th Wonder-affiliated. You may also use Your browser’s settings to disable cookies and other tracking tools. Please note that certain features of the 7th Wonder website will not be available once cookies are disabled.We gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. 7th Wonder may use this information in our marketing and advertising services.In some cases we use a “click-through URL” linked to content on the 7th Wonder website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our marketing communications. We also use it to account for Affiliate activity and pay Affiliate commissions and bonuses.VI. Disclosure to Third Parties. At times 7th Wonder may make certain personal information available to strategic partners that work with 7th Wonder to provide products and services, or that help 7th Wonder market to customers. Personal information will only be shared by 7th Wonder to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.Affiliates7th Wonder will provide Your email address to affiliates or users who refer You to us, or through whom You create an 7th Wonder account.Service Providers. 7th Wonder shares personal information with companies who provide services such as information processing, fulfilling customer orders, delivering products to You, managing and enhancing customer data, providing customer service, and assessing Your interest in our products and services. 7th Wonder also shares Your information with financial institutions who provide payment (both to and from You) services. Finally, 7th Wonder provides Your personal information with API integrators You have chosen, and other third party software services to assist You with Your sales funnels when You so direct us. These companies are obligated to protect Your information and may be located wherever 7th Wonder operates.LegalIt may be necessary − by law, litigation, or requests from government authorities within or outside Your country of residence − for 7th Wonder to disclose Your personal information. We may also disclose information about You if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about You if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.Corporate ChangeAdditionally, in the event of a reorganization, merger, or sale of 7th Wonder we may transfer any and all personal information we collect to the relevant third party.VII. Protection of Personal Information7th Wonder takes the security of Your personal information very seriously. When Your personal data is stored by 7th Wonder, we use computer systems with limited access housed in facilities using physical security measures. When You use some 7th Wonder products and services that by their nature are public facing, such as when You post on an 7th Wonder forum, the personal information and content You share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information You choose to share or submit in these instances. For example, if You list Your name and e-mail address in a forum posting, that information is public. Please take care when using these features.VIII. Retention of Personal Information7th Wonder will retain Your personal information for as long as You have an 7th Wonder account. After Your 7th Wonder account is terminated, we will retain Your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.IX. Access to Personal InformationYou can help ensure that Your contact information and preferences are accurate, complete, and up to date by logging in to Your account at https://alchemy.mykajabi.com/login. For other personal information we hold, we will provide You with access (including a copy) upon Your request. We may decline to process requests that are frivolous, vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by contacting admin@7thwonder.com.X. Children & EducationWe understand the importance of taking extra precautions to protect the privacy and safety of children using 7th Wonder products and services. Children under the age of 18, are not permitted to create their own 7th Wonder IDs; instead, a parent must obtain the account and provide the parent’s information to 7th Wonder. If we learn that we have collected the personal information of a child under 18 we will delete the information as soon as possible.XI. Third Party Sites and Services7th Wonder websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties is governed by their privacy practices. We encourage You to learn about the privacy practices of those third parties.XII. Your Rights Under the GDPRIf You are a citizen or a resident of a country in the European Union, the GDPR grants You the following rights:a. Access to Your Personal DataYou have the right to receive a copy of Your personal data that is subject to processing by 7th Wonder. Ordinary requests will be granted without charge to You within one calendar month of when You make the request. In cases of excessive, unreasonable, or repeated requests 7th Wonder may charge You a reasonable fee and may require additional time to grant Your request. Also, 7th Wonder may use reasonable means to confirm Your identity before granting any request for data so as to prevent granting fraudulent requests. To request a copy of Your personal data, please contact us by e-mail at admin@7thwonder.com.b. To have Your Data CorrectedIf Your personal data is erroneous or outdated, You have the right to have it corrected. To do so, please contact 7th Wonder via email at admin@7thwonder.com.c. To be ForgottenYou have the right to be forgotten by 7th Wonder. You may exercise this right by e-mailing us at admin@7thwonder.com. We will comply with Your request, at no charge to You, within one calendar month by deleting Your account, along with all of Your personally-identifiable data that is subject to any 7th Wonder processing. Naturally, after we grant Your request You will not have access to any 7th Wonder products or services unless and until You open a new 7th Wonder account. 7th Wonder may use reasonable means to confirm Your identity before granting any request for data so as to prevent the granting of fraudulent requests.d. To Restrict Processing of Your DataYou can request that Your data not be processed via 7th Wonder partners. You can make that request by e-mailing us at admin@7thwonder.com and, if you wish, you can even specify which third parties to restrict from processing Your data. We will respond to Your request, at no charge to You, within thirty (30) days from when You make Your request. Please be advised that some of our partners, e.g., PayPal, are essential to 7th Wonder services, so that if You block processing by them, 7th Wonder’s services may be unavailable to You.e. PortabilityYou have the right to receive a copy of Your personal data that is subject to processing by 7th Wonder in a portable format, or to have it transferred directly from 7th Wonder to another party. Ordinary requests will be granted without charge to You within one calendar month of when You make the request. 7th Wonder may use reasonable means to confirm Your identity before granting any request to transfer data to You or another party so as to prevent granting fraudulent requests. To request a copy of Your personal data in a portable format, or to request a direct transfer of Your data, please contact us by e-mail at admin@7thwonder.com.XIII. Your Responsibility Under GDPRIf You are an 7th Wonder User, then that probably means You are a business owner, using the 7th Wonder software to sell goods and services to Your customers. With respect to the customer data that You provide to 7th Wonder, 7th Wonder is a data processor and will comply with its obligations under the GDPR; but with respect to Your customers, You are probably a data controller, and if any of Your customers is a citizen or a resident of a country in the European Union, then You must ensure that You comply with Your obligations as a data controller under the GDPR; namely, You must ensure that You afford Your Customers the rights identified in section (a) above. 7th Wonder sells software; it does not provide legal advice or legal services, nor does it sell a “done-for-you” GDPR compliance package. Please consult legal counsel of Your own choosing for advice on what You need to do to comply with GDPR.XIV. Our Company-wide Commitment to Your PrivacyTo make sure Your personal information is secure, we communicate our privacy and security guidelines to 7th Wonder employees and strictly enforce privacy safeguards within the company.XV. Privacy QuestionsIf You have any questions or concerns about 7th Wonder’s Privacy Policy or data processing or if You would like to make a complaint about a possible breach of local privacy laws, please contact us at admin@7thwonder.com. When a privacy question or an access or download request is received we have a team dedicated to addressing the specific concern or query which You are seeking to raise. In responding to Your request, we may need to request more information from You. If You are unsatisfied with the response You receive, You may refer Your complaint to the relevant regulator in Your jurisdiction. If You ask us, we will endeavor to provide You with information about relevant complaint avenues which may be applicable to Your circumstances. If You live in the European Economic Area, United Kingdom, or Switzerland, and You wish to contact us regarding questions or to exercise Your statutory rights, please contact us at admin@7thwonder.com.XVI. Updates to the Policy7th Wonder may update its Privacy Policy and this GDPR Policy from time to time, as posted on our website._____________________________________________________________________________________________CONTACTE: orders@7thwonder.comT: 404.902.3795 (Atlanta, GA) T: 323.834.2782 (Los Angeles, CA)





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